At Hydriglo Health & Wellness, we are committed to providing personalized and high-quality services to each of our clients. To ensure that we can accommodate all of your needs, please review our cancellation and rescheduling policy below. Your understanding and cooperation are greatly appreciated.

1. Cancellation Policy

24-Hour Cancellation Window
Clients must cancel their appointment at least 24 hours in advance to avoid any charges.

Cancellations Made Less Than 24 Hours Before Appointment
If you cancel less than 24 hours before your scheduled appointment, a cancellation fee $100 will be charged.

2. No Show Policy
– Forfeiture of Deposit
Failing to attend an appointment or not notifying us of a cancellation will be considered a “No Call/No Show”.
– Clients who do not show up for their appointment without prior notice will forfeit their deposit.
– In these cases, the deposit fee will be forfeited. This policy helps us maintain our high- quality service offerings and respect the time commitments of both our staff and other clients.
– Repeated instances of no-shows may lead to the requirement of a full service payment for future bookings.

3. Rescheduling Policy
– Rescheduling at Least 24 Hours Ahead
Clients wishing to reschedule must contact us via telephone or email at least 24 hours prior to their appointment to avoid any fees. This will ensure that your deposit is transferred to the new appointment date without penalties.
– Rescheduling Less Than 24 Hours Before Appointment
If a rescheduling request is made less than 24 hours of the appointment, a rescheduling fee of $100 may apply.

4. Deposit Policy
– Deposit Requirement
A deposit is required at the time of booking to secure an appointment. This deposit will be credited towards your service fee.
– Additional fees will not be charged unless you fail to show up or cancel on the day of the appointment.
– Deposit amounts vary depending on the service and will be communicated at the time of booking.
– Please note that all sales are final, and we do not offer refunds or exchanges on any products or services.

5. Late Arrival Policy
– If you arrive more than 15 minutes late for your appointment, we may need to
reschedule your appointment, and a rescheduling fee may apply. 
– Late arrivals may also result in a shortened treatment time to accommodate our
schedule.

6.Refund Policy
– We do not offer refunds for services. If you are unhappy with the outcome of your treatment, please contact us within 7 days of your appointment to discuss your concerns.

Aesthetic results can vary widely from person to person, and while we strive to achieve your desired results, they cannot be guaranteed. Additional treatments may be required to meet your aesthetic goals.

• If necessary, we may provide a complimentary touch-up or suggest an alternative treatment to address your concerns.

7. Emergency Events
We recognize that emergencies occur unexpectedly. If you’re unable to attend your appointment due to an emergency, please reach out to us at your earliest convenience, and we will make every effort to accommodate your needs.

For scheduling changes or any questions regarding our policies, please contact us at 800-607- 4245 during business hours. We are here to assist and ensure that your experience with Hydriglo Health & Wellness is as enjoyable and accommodating as possible.

Location: Our office is located at 936 E Gun Hill Rd, Bronx, NY 10469. Street parking is available.

Thank you for choosing Hydriglo Health and Wellness. We look forward to helping you achieve your wellness goals and appreciate your cooperation and understanding of our policies.

Warm regards,

Hydriglo Health & Wellness Team